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Step 4
Mobilize & Monitor
Find out more
Jakarta- and Baltimore-based teams met weekly via Skype to discuss operational and project management issues; partners met monthly to review progress, share research, and monitoring results, and discuss challenges.
Monitoring data collected every 6 months helped track the project's processes including how many fact sheets were produced, how many participants attended share fairs, and how many workshops were held.
The team shifted focus from online forums to in-person share fairs based on monitoring feedback. After the first share fair, subsequent share fairs included more time for district work planning based on feedback received from participants.
The Knowledge Management Road Map
Five Steps to Improve Learning, Sharing, and Adaptation in Your Work
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The Knowledge Management Road Map
What's the KM Road Map and how should I use it?
Learn now
Step 3
Create & Iterate
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Step 3
IN ACTION
Create and Iterate
How do I do that?
Develop new KM tools and techniques or tailor existing ones to meet your audiences' knowledge needs, fill gaps identified in the needs assessment, and achieve the objectives you set forth in your KM strategy.
In this step, you will:
Draft the KM tools and techniques.
Identify your KM team.
Test or gather feedback, revise, and retest.
Finalize the KM tools and techniques.
Identify the KM team: The ICMM project manager, serving as KM lead, worked with the project director and principal investigators to synthesize and produce materials.
The team applied a mix of tools and techniques, including fact sheets, briefs, case studies, workshops, listservs, annual share fairs, and storytelling.
District working groups gave feedback to ICMM staff about the tools and techniques at their working group meetings. ICMM staff tailored materials to include more district-level information. The online portal or discussion forum initially envisioned by the project to share lessons learned was replaced with interactive share fairs after the members expressed a preference for in-person meetings.
The Knowledge Management Road Map is made possible by the support of the American People through the United States Agency for International Development (USAID). The Knowledge for Health (K4Health) Project is supported by USAID's Office of Population and Reproductive Health, Bureau for Global Health, under Cooperative Agreement #AID-OAA-A-13-00068 with the Johns Hopkins University. K4Health is implemented by the Johns Hopkins Center for Communication Programs (CCP) in collaboration with FHI 360, Management Sciences for Health (MSH), and IntraHealth International. The information provided on this website is not official U.S. Government information and does not necessarily represent the views or positions of USAID, the United States Government, or the Johns Hopkins University.
This interactive learning experience is made possible by the support of the American people.
Download as PDF
The interactive Knowledge Management Road Map is made possible by the support of the American People through the United States Agency for International Development (USAID) under the Knowledge SUCCESS (Strengthening Use, Capacity, Collaboration, Exchange, Synthesis, and Sharing) Project. The Road Map is the original creation of the Knowledge for Health (K4Health) Project. Knowledge SUCCESS is supported by USAID's Bureau for Global Health, Office of Population and Reproductive Health and led by the Johns Hopkins Center for Communication Programs (CCP) in partnership with Amref Health Africa, The Busara Center for Behavioral Economics (Busara), and FHI 360. The contents of this website are the sole responsibility of CCP. The information provided on this website does not necessarily reflect the views of USAID, the United States Government, or the Johns Hopkins University.
Step 2
Design Strategy
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Step 1
Assess Needs
Find out more
Step 5
Evaluate & Evolve
Find out more
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Step 2
IN ACTION
Design Strategy
How do I do that?
Create a strategy that will define KM objectives, audiences, KM tools and techniques, appropriate information and communication technologies (ICTs), a budget and implementation plan, and a monitoring and evaluation (M&E) plan.
In this step, you will:
Sample KM objective: By September 2013, hold six research dissemination meetings to discuss baseline findings and help district working groups determine priorities in meeting contraceptive demand.
Audiences: Government authorities, including staff from the Ministry of Health, District-Level Family Planning Board, and Ministry of Finance
Theoretical framework: Diffusion of innovations: change agents are facilitators of innovation; innovation moves through the social system over time
Budget: Roughly 10% of project's budget was for KM activities.
M&E plan: Monitoring indicators included number of dissemination meetings held and number of research briefs produced.
KM tools and techniques: Network mapping; regular district working group meetings, fact sheets, research briefs, email updates and posting to online portals
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Step 5
IN ACTION
Evaluate and Evolve
How do I do that?
Assess how well you achieved your KM objectives, determine whether changes can be attributed to your KM activities, identify factors that contributed to or hindered success, and use the findings for future programs.
In this step, you will:
Choose the evaluation design.
Decide which program outcomes to measure.
Collect, analyze, synthesize data and share your findings.
The team decided to measure service provider and policy maker knowledge, attitudes, and practices around LARCs and permanent methods.
The team conducted a quasi-experimental evaluation with intervention groups (6 project districts) and comparison groups (6 non-randomly selected groups where no project activities were conducted) using baseline and endline quantitative surveys of currently married women of reproductive age.
They shared findings through:
- National-level dissemination meeting among district working groups, government champions, and others to discuss how to apply best practices from the project to future family planning projects in Indonesia.
- Other formats: research briefs, photo slideshow, storytelling collection, case studies, and journal articles.
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Step 1
IN ACTION
Assess Needs
How do I do that?
Begin to understand the health program challenge you are facing and identify how knowledge management (KM) can help solve it.
In this step, you will:
Select and implement appropriate methods to answer your questions.
Decide what questions you want the needs assessment to answer.
Define the audience of your needs assessment.
Identify the problem that KM can help solve.
Analyze and synthesize your findings.
They found that providers needed information about medical eligibility criteria for contraceptives. Local decision makers needed to know how to create an enabling environment to provide LARCs and permanent methods.
The ICMM team used the following needs assessment methods: Baseline long-acting reversible contraceptive (LARC) and permanent method Knowledge, Attitudes, and Practice survey; informal interviews; desk review.
The ICMM team asked this key question in their needs assessment:
What kinds of family planning information do service providers and decision makers needs?
The problem:
In many areas of Indonesia, the contraceptive method mix is highly skewed toward short-acting methods. The Improving Contraceptive Method Mix (ICMM) Project (2012-2016) focused on this health challenge.
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Step 1: Assess Needs
Step 2: Design Strategy
Step 3: Create & Iterate
Step 4: Mobilize & Monitor
Step 5: Evaluate & Evolve
Assess needs to understand the extend of the health program challenge and identify how knowledge management may help solve it.
Design strategy to plan how to improve your health program using KM interventions.
Create and iterate using new KM tools and techniques or adapting existing ones to meet your health program's needs.
Mobilize and monitor by implementing KM tools and techniques, monitoring their effects, and adapting to respond to changing needs.
Evaluate and evolve to explain how well you achieved your KM objectives, identify factors that contributed to or hindered your intervention's success, and use these findings to influence future programming.
The Knowledge Management Road Map, developed by the Knowledge For Health Project (2013-2019), is a five-step systematic process for generating, collecting, analyzing, synthesizing, and sharing knowledge in global health programs.
The Road Map focuses on using KM as a process, not just a single product or activity, and can guide you to use KM strategically and systematically in your work.
You may follow the Road Map in a step-by-step direction, or find that you need to loop back to a previous step. This online guide allows you to interact with each step in a dynamic way.
Hover over the pink step icons to explore the definition of each Road Map step, or go back to the main menu to explore the steps in detail.
Click the arrows to see how one team put this step into action.
They also found that program managers and providers used regional exchanges, stakeholder meetings, online communities of practice, and partner websites. Local decision makers preferred in-person meetings, email, and mobile phones.
Decide your KM audiences.
Define your audiences.
Ground the KM intervention in a theoretical framework.
Decide on tools and appropriate ICTs.
Click the arrows to see how the ICMM team put this step into action.
Click the arrows to see how the ICMM team put this step into action.
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Step 4
IN ACTION
Mobilize and Monitor
How do I do that?
Implement the KM tools and techniques you developed in the Create and Iterate stage, monitor their use, and adapt as necessary to ensure you reach your KM objectives and ultimately improve your health program.
In this step, you will:
Review progress toward KM objectives.
Implement your KM intervention and keep the team updated.
Adapt as necessary.
Click the arrows to see how the ICMM team put this step into action.
Click the arrows to see how the ICMM team put this step into action.
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